Us
About
SHAW Data Security is a boutique ServiceNow consulting and implementation firm headquartered in Concord, Massachusetts. Every day we help organizations build secure, stable, and scalable ServiceNow platforms that deliver lasting operational excellence—not quick fixes which inevitably create technical debt. Our work is grounded in craftsmanship, accountability, and a belief that technology should simplify complexity, not add to it.
SHAW takes its name from the "Shot Heard Around the World" — the opening volley of the American Revolution that echoed just down the road from our office over 250 years ago.
That single shot, fired by a small band of determined colonists, changed the course of history. It's a powerful reminder that one decisive moment, executed with precision and purpose, can transform everything that follows.
This is our philosophy.
We believe that choosing the right ServiceNow partner — and implementing the platform with discipline, intention, and long-term vision — is your organization's defining moment. The platform we build together becomes the foundation for how work gets done across your entire enterprise. Get it right, and you set a new trajectory. Get it wrong, and you're fighting uphill for years.
Just as the Minutemen stood ready when the moment demanded action, SHAW stands ready to transform your ServiceNow vision into operational reality — with the expertise, commitment, and strategic foresight that turns platform potential into lasting business value.
Our Mission
Our mission is to deliver ServiceNow solutions that organizations can rely on with confidence. We design environments that are architecturally sound, easy to maintain, and ready to evolve as business needs change. We focus on outcomes that matter, including improved visibility, reduced risk, streamlined operations, and stronger governance.
We believe exceptional service is rare in technology consulting. SHAW exists to change that by offering direct access to experienced professionals, transparent communication, and a delivery model built on ownership and accountability.
Our Approach
We operate as a true partner to our clients. We take the time to understand how work actually happens, where inefficiencies exist, and where risk hides. Our approach emphasizes thoughtful design before configuration, disciplined governance over excessive customization, and automation only where it delivers measurable value.
Every engagement is led by senior architects and consultants who remain involved from discovery through deployment and beyond. This ensures continuity, clarity, and consistent decision making throughout the lifecycle of the project. We do not hand off work or dilute responsibility. The same experts who design your solution are accountable for its success.
Complexity. Simplified.
SHAW delivers the expertise of a large consulting firm without the complexity, overhead, or distance that often comes with it. Our boutique model allows us to move quickly, communicate clearly, and remain deeply invested in each client’s success.
We build for longevity: clean architecture, upgrade-safe configurations, and sustainable platform health. No shortcuts that mortgage your future for today's deadline.
Clients choose SHAW because we lead with honesty, even when the truth is uncomfortable. We help you make informed decisions, navigate real tradeoffs, and build platforms that serve both immediate needs and long-term vision.
Our Commitment
At SHAW, we measure success by the durability of the platforms we build and the trust we earn from our clients. We remain engaged beyond go-live, support adoption and optimization, and help organizations continuously improve their use of ServiceNow.
We are committed to doing the work the right way, standing behind our recommendations, and delivering solutions that hold up over time. That commitment defines who we are and how we serve our clients.
Who We Serve
SHAW works with organizations that view ServiceNow as a strategic platform rather than a ticketing tool. Our clients include teams responsible for IT operations, security, risk and compliance, governance, customer service, and enterprise planning. They rely on SHAW to bring structure, clarity, and confidence to complex environments.
Whether an organization is launching its first ServiceNow modules, stabilizing an existing instance, or expanding across the enterprise, SHAW provides the expertise and partnership needed to move forward with confidence.
Meet Our Leadership
T.J. Umina
Principal
T.J. is a Principal at SHAW Data Security, where he leads ServiceNow strategy, architecture, and delivery excellence. With extensive experience designing and implementing enterprise ServiceNow platforms, T.J. helps organizations achieve operational efficiency, robust governance, and sustainable scalability through disciplined architecture and strategic alignment.
At SHAW, T.J. shapes delivery standards and guides clients through complex platform decisions, ensuring implementations adhere to industry best practices while remaining pragmatic and maintainable. He is recognized for distilling intricate technical requirements into actionable solutions and cultivating enduring client partnerships built on trust and results.
T.O. Owens
Senior Director of Customer Success and Revenue
T.O. serves as Senior Director of Customer Success and Revenue at SHAW Data Security, where he drives alignment between ServiceNow initiatives and measurable business outcomes. Partnering with executive stakeholders, T.O. translates organizational priorities into strategic roadmaps and ensures successful delivery across implementations, advisory engagements, and ongoing platform optimization.
Drawing on extensive experience in ServiceNow consulting and enterprise transformation, T.O. serves as a trusted advisor throughout the client lifecycle. His approach is characterized by directness, collaboration, and unwavering accountability. He connects strategy with execution and short-term wins with long-term partnerships, ensuring clients extract enduring value from their ServiceNow investments.
Matthew "Moose" Moerloos
Senior Director of Service Delivery
Matthew serves as Senior Director of Service Delivery at SHAW Data Security, where he drives operational excellence and ensures consistent, high-quality execution across all client engagements. With deep technical expertise in ServiceNow implementation, workflow design, and platform architecture, Matthew specializes in building solutions that prioritize maintainability, performance, and governance.
In his leadership role at SHAW, Matthew guides delivery teams, mentors consulting staff, and establishes implementation standards that uphold the firm's commitment to quality. He is recognized for his methodical approach, meticulous attention to detail, and dedication to architecting platforms that deliver long-term value—remaining stable, scalable, and upgrade-safe throughout their lifecycle.
See why SHAW is the Go-To ServiceNow implementation partner.
Find out what makes us different.