Integrated Risk Management

Managing enterprise risk across disparate spreadsheets and siloed tools creates blind spots that can lead to costly oversights. ServiceNow Integrated Risk Management (IRM) provides a unified platform that connects risk, compliance, audit, and business continuity functions, enabling your organization to identify, assess, and mitigate risks before they impact operations.

Connected Risk Intelligence

IRM breaks down organizational silos by creating a single source of truth for risk data across your enterprise. The platform aggregates risk information from security operations, IT operations, compliance programs, and business units into a unified risk register. This connectivity reveals relationships between risks that would remain hidden in traditional point solutions—understanding how a third-party vendor vulnerability might compound with an internal control weakness, or how operational risks cascade across business processes. Risk owners gain real-time visibility into their risk landscape with dashboards that surface trends, highlight areas requiring attention, and provide executive leadership with the insights needed for strategic decision-making.

Automated Risk Assessment and Monitoring

Traditional risk assessments are manual, time-consuming, and often outdated by the time they're completed. ServiceNow automates risk assessment workflows, sending questionnaires to risk owners on configurable schedules and automatically calculating risk scores based on your organization's methodology. The platform continuously monitors risks through integrations with your operational systems—pulling in vulnerability data, policy violations, audit findings, and incident reports to update risk profiles in real time. When risk thresholds are breached, automated workflows trigger notifications and remediation tasks to the appropriate owners, ensuring risks don't linger unaddressed.

Risk Treatment and Compliance Management

Once risks are identified, IRM orchestrates the entire treatment lifecycle. Create risk response plans with assigned owners, target dates, and progress tracking. The platform maintains complete audit trails showing how risks were evaluated, what controls were implemented, and who approved acceptance decisions. For compliance management, IRM maps controls to multiple frameworks simultaneously—tracking how a single control satisfies requirements across SOC 2, ISO 27001, NIST, and industry-specific regulations. Automated evidence collection reduces the burden on control owners, while continuous control monitoring alerts you to gaps before auditors find them.

Business Continuity and Resilience

When disruptions occur, ServiceNow's business continuity capabilities ensure you can maintain critical operations. Map business processes to supporting applications, infrastructure, and third parties to understand dependencies and potential failure points. Develop and maintain recovery plans with automated testing and validation workflows. During actual incidents, activate response plans that coordinate communication, track recovery progress, and document decisions for post-incident analysis.

Our Risk Implementation Services

At SHAW, we help organizations transform fragmented risk programs into integrated, proactive capabilities. Our consultants work with your risk, compliance, and audit teams to configure ServiceNow IRM to match your governance structure, risk appetite, and regulatory requirements. We design workflows that automate manual processes, build dashboards that provide actionable insights, and enable your teams to shift from reactive risk management to strategic risk intelligence.

Your organization's security is only as strong as your weakest vendor. With enterprises relying on hundreds or thousands of third-party relationships, traditional vendor risk management approaches—spreadsheets, annual questionnaires, and manual reviews—cannot scale or provide the continuous oversight required in today's threat environment. ServiceNow Third-Party Risk Management (TPRM) automates and modernizes vendor risk assessment, enabling you to onboard vendors faster while maintaining rigorous security and compliance standards.

Streamlined Vendor Lifecycle Management

TPRM centralizes the entire vendor lifecycle from initial assessment through ongoing monitoring and offboarding. When a new vendor relationship is proposed, automated workflows route requests through appropriate stakeholders for business justification, security review, legal approval, and procurement. The platform maintains a comprehensive vendor inventory with detailed profiles including business context, data access levels, geographic locations, and subcontractor relationships. This visibility is critical for understanding your attack surface and ensuring you know exactly which vendors have access to sensitive data or critical systems.

Intelligence-driven questionnaires adapt based on vendor risk profiles—high-risk vendors processing sensitive data receive comprehensive security assessments, while low-risk vendors providing commodity services get streamlined reviews. ServiceNow's questionnaire library includes industry-standard frameworks like SIG, CAIQ, and custom templates tailored to your requirements. Vendors complete assessments through a branded portal, and the platform automatically scores responses, flags concerning answers, and routes exceptions for review. This standardization ensures consistent evaluation criteria across all vendor relationships while dramatically reducing time-to-onboard.

Continuous Monitoring and Risk Intelligence

Annual vendor assessments provide only point-in-time snapshots that quickly become outdated. ServiceNow TPRM enables continuous monitoring by integrating with threat intelligence feeds, security rating services, news monitoring, and your own security tools. When a vendor experiences a data breach, faces financial difficulties, or receives poor security ratings, automated alerts notify risk owners to reassess the relationship. The platform can also pull real-time data from vendor security tools through API integrations, providing ongoing visibility into their security posture rather than relying solely on self-reported questionnaire responses.

Risk scoring engines aggregate data from assessments, monitoring feeds, and inherent risk factors to calculate composite risk ratings for each vendor. Customizable risk models ensure scoring aligns with your organization's risk tolerance and priorities. Dashboards provide portfolio-level visibility—identifying concentrations of high-risk vendors, tracking remediation progress, and highlighting vendors requiring immediate attention.

Automated Remediation and Contract Management

When vendor assessments reveal gaps or monitoring detects concerning changes, TPRM orchestrates remediation workflows. Create remediation plans with assigned tasks, deadlines, and progress tracking. For critical findings, automated escalations ensure executive visibility and accountability. The platform integrates with contract management to link vendor risks to contractual obligations, SLAs, and insurance requirements. Track vendor compliance with security commitments, trigger reviews before contract renewals, and maintain evidence for regulatory examinations.

Our TPRM Implementation Services

SHAW specializes in implementing TPRM solutions that transform vendor risk from a compliance checkbox into strategic oversight. We help you design risk-tiered assessment frameworks, configure continuous monitoring integrations, build vendor portals, and create executive dashboards that provide real-time visibility into third-party risk. Our approach balances security rigor with business enablement, ensuring vendor onboarding remains efficient while maintaining the controls your organization requires.

ESG performance is no longer optional—investors, customers, regulators, and employees demand transparency and accountability on environmental impact, social responsibility, and governance practices. Yet many organizations struggle with fragmented ESG data across departments, manual reporting processes, and inability to connect sustainability commitments to operational execution. ServiceNow ESG Management transforms how organizations measure, manage, and report on ESG performance by providing a unified platform that automates data collection, tracks initiatives, and demonstrates progress toward sustainability goals.

Centralized ESG Data and Metrics Management

ServiceNow consolidates ESG data from across your organization into a single platform, eliminating the spreadsheet chaos that plagues traditional ESG programs. The platform automatically collects environmental data from facility management systems, energy monitoring tools, and operational databases—tracking metrics like greenhouse gas emissions, energy consumption, water usage, and waste generation. For social metrics, integrate with HR systems to monitor workforce diversity, pay equity, employee satisfaction, and safety incidents. Governance data flows from risk management, compliance, and audit systems to track board composition, ethics violations, and policy adherence.

This unified data foundation enables accurate, auditable reporting aligned with frameworks like GRI, SASB, TCFD, and CDP. Instead of manually compiling reports from multiple sources each quarter, configure automated reporting templates that pull current data and generate disclosure-ready outputs. The platform maintains version control and audit trails showing exactly how metrics were calculated and what source systems contributed data—critical for third-party assurance and regulatory scrutiny.

ESG Program and Initiative Tracking

Setting ambitious sustainability targets is the easy part—executing initiatives and demonstrating measurable progress is where most programs struggle. ServiceNow ESG Management provides project and program management capabilities specifically designed for sustainability initiatives. Track carbon reduction projects, diversity and inclusion programs, supplier sustainability improvements, and governance enhancements with clear ownership, milestones, and KPIs. Automated workflows ensure accountability, sending reminders to initiative owners, escalating delayed projects, and providing executives with portfolio-level visibility into program health.

The platform enables scenario planning and target management, allowing you to model different pathways to achieve net-zero commitments or other ESG goals. Track progress against science-based targets, identify gaps requiring additional investment, and adjust strategies based on actual performance. For supply chain sustainability, integrate TPRM capabilities to assess vendor ESG performance, track Scope 3 emissions, and drive supplier improvements through collaborative workflows.

Stakeholder Engagement and Transparency

Modern ESG programs require engaging diverse stakeholders—employees, investors, customers, regulators, and communities. ServiceNow provides self-service portals where stakeholders can access ESG performance data, submit concerns or suggestions, and track how the organization responds. Employee engagement features enable sustainability champions across the organization to log environmental observations, suggest improvements, and participate in green team initiatives. For investor relations, generate customized reports and dashboards that demonstrate ESG performance against peer benchmarks and rating agency criteria.

The platform's integration capabilities enable ESG data to inform broader business decisions. Connect carbon footprint data to procurement systems to favor low-emission suppliers. Surface diversity metrics during workforce planning. Incorporate climate risk assessments into facility and investment decisions. This integration ensures ESG considerations become embedded in operations rather than remaining a separate reporting exercise.

Our ESG Implementation Services

At SHAW, we help organizations build ESG programs that drive measurable impact and meet stakeholder expectations. Our team configures ServiceNow ESG Management to align with your sustainability strategy, materiality assessments, and reporting frameworks. We design data collection workflows that reduce manual effort, build dashboards that provide transparency to leadership and stakeholders, and integrate ESG metrics into operational systems. Whether you're launching your first ESG program or modernizing a mature sustainability function, we ensure you have the platform foundation to achieve your environmental, social, and governance commitments.